Order and work order tracking

When stock, shipping, assignments, and customer updates aren't connected, a delay is only noticed when the customer asks, and return or exchange requests can get buried in messages. Fixing a mistyped order, along with its shipping and return, can cost more than getting it right the first time, and the difference comes out of profit.

• E-commerce: orders, shipping, and returns across channels
• Manufacturing workshops: turning orders into work orders
• Field service and maintenance: service tickets and jobs waiting on parts

• Which channels orders or work orders come in through, and where they get retyped by hand
• Which systems hold stock, shipping, and assignment details, and how they reach one another
• How customers find out where their order stands, and whom they write to when they want to ask
• Where return and exchange requests arrive, and who closes them
• What the written proposal could use as criteria: orders or work orders retyped by hand, messages asking about status, late jobs and their causes, and time to resolve a return request

Your e-commerce platform, integration tool, or service software may already be able to handle the transfer in between, so that's what Krafera examines first. Where it falls short, Krafera builds only as far up the steps below as the work calls for.

1. 1 Settings in your platform or service software: status fields, automatic notifications, and matching across channels
2. 2 A rule-based flow that handles the transfer between channels: each order lands in one record, the customer is updated when the status changes, and delay alerts reach the team
3. 3 A form for wholesale or business-to-business orders and a screen where the team follows work orders, with upkeep covered separately in the written proposal

• A shared record for orders from each channel, with agreed status names
• Update messages sent to customers when the status changes
• A return and exchange request flow
• Delay and exception alerts
• A wholesale or business-to-business order form

• Approving orders, setting priorities, and deciding on returns stay with your team; the flow carries and records those decisions.
• Warehouse operations aren't part of this work; invoices and accounting entries stay with your current accounting or e-invoicing provider, and the flow simply connects to it.
• If a marketplace, carrier, or service tool can't be connected, the record is fed by regular exports, and you get a view updated at set intervals rather than in real time.
• If a paid integration tool is needed, Krafera checks its terms and fees on the provider's official pages at decision time and lists them separately in the written proposal.
• Status messages to customers stay informational, and you approve their wording before setup; adding promotional content would mean handling consent for commercial messages and registration with İYS, the national system Turkey uses to manage those permissions, separately.
• The record keeps the address and contact details delivery needs, and access is limited to the people doing the work. Krafera sets the retention period with you, with Turkey's data protection law (KVKK) in mind.